Responsible Gaming

At bacanaplay, we believe that gaming should be an enjoyable and safe form of entertainment. Responsible gaming is at the heart of our commitment to you, ensuring that your experience remains fun and under control. We encourage all players to gamble responsibly and provide a range of tools and support to help you manage your gaming activity effectively.

Understanding Responsible Gaming

Gambling is a leisure activity and should never be seen as a way to make quick money. It is important to avoid chasing losses and never gamble with money you cannot afford to lose or that is needed for essential expenses such as rent, bills, or groceries. Regularly monitoring your spending through your account balance page can help you stay in control.

If you ever feel uncomfortable or concerned about your gambling habits, consider taking a break or using our self-exclusion options. Our team is also available to assist you with any questions or concerns you may have.

Limits to Help You Stay in Control

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. These limits can be adjusted in the "Responsible Gaming" section of your account. Any decrease in limits takes effect immediately, while increases will become effective after 24 hours.

Betting Limits

Similarly, you can set limits on the amount you wager daily, weekly, or monthly. These settings are also found in the "Responsible Gaming" section. Reductions in betting limits apply immediately, and increases take 24 hours to activate.

Self-Exclusion and Cooling-Off Periods

If you feel the need to take a break from gambling, bacanaplay offers options to help you pause your activity:

• Cooling-Off Periods: Choose from 24 hours, 48 hours, 7 days, or 30 days to temporarily suspend your access.
• Self-Exclusion: You can select a self-exclusion period starting from a minimum of 3 months or opt for an indefinite period. During self-exclusion, you will not be able to play or deposit funds, and you will be removed from marketing communications within 24 hours.

These options are accessible in the "Responsible Gaming" section of your account. Your self-exclusion period ends automatically when the selected time expires.

Age Restrictions and Protecting Minors

We strictly prohibit anyone under the age of 18 from playing on bacanaplay. This is part of our Terms and Conditions and is enforced through both automatic and manual age verification processes. Any account found to belong to a minor will be closed immediately.

We also encourage parents to use filtering software such as Cyber Patrol, GamBlock, or Net Nanny to restrict access to gambling sites on family computers. Additionally, parents should supervise children around computers, educate them about the risks of gambling, and ensure they do not have access to payment information or passwords.

Safety Tools to Protect Your Account

Your security is important to us. To prevent unauthorised access to your account, please follow these safety tips:

• Never share your User ID or password with anyone.
• Do not use the "Remember Password" option on shared or public computers.
• Always log out after playing, especially on shared devices.
• Keep your email credentials secure and log out after use.

If you suspect unauthorised access to your account, monitor your funds, game history, transaction receipts, and contact our support centre immediately.

Self-Assessment and Support Services

We offer a self-assessment test to help you evaluate your gambling behaviour. This test can help you identify if your gaming is becoming problematic and encourage you to take action early.

If you need further support, you can contact the following organisations:

Our Commitment to You

bacanaplay is proud to operate fairly, transparently, and with social responsibility. We are dedicated to protecting our players and ensuring a safe gaming environment. Should you have any concerns or require assistance, please do not hesitate to contact our support team.

Remember, gambling should always be a fun and controlled activity. Play responsibly and stay safe.